This Privacy Policy explains how PadelRacketsForSale.co.uk (“we”, “us”, “our”) collects, uses, stores, and shares your personal data when you visit our website, create an account, or place an order.
We are committed to protecting your privacy and handling your personal data responsibly in line with the UK GDPR and the Data Protection Act 2018.
1) Who We Are (Data Controller)
Data Controller: PadelRacketsForSale.co.uk
Contact email: [insert privacy email, e.g., Sales@padelracketsforsale.co.uk
If you have questions about this policy or how we use your data, contact us using the details above.
2) What Personal Data We Collect
We may collect the following categories of personal data:
A. Identity and contact data
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Name, billing address, delivery address
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Email address, phone number
B. Account data (if you create an account)
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Login details (hashed/encrypted where applicable)
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Order history and saved preferences
C. Transaction and payment data
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Items purchased, order value, delivery details
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Payment confirmation data (we do not store full card details; payments are handled by secure payment providers)
D. Technical and usage data
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IP address, browser type, device info
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Pages viewed, referral source, approximate location (derived from IP)
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Cookies and similar identifiers (see Cookies section)
E. Customer support communications
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Messages you send us by email, contact form, or live chat (if available)
3) How We Collect Your Data
We collect data:
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When you place an order, create an account, sign up to marketing, or contact us
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Automatically via cookies and analytics tools when you browse the website
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From service providers involved in your order (e.g., payment processors and delivery carriers)
4) Why We Use Your Data (Legal Bases)
We use your data only when we have a lawful basis, including:
A. To perform a contract (order fulfilment)
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Process and deliver orders, send order confirmations, handle returns/refunds
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Provide customer support related to your purchase
B. Legitimate interests
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Maintain and improve website performance, prevent fraud, manage disputes
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Understand what products customers browse so we can improve shopping experience
C. Consent
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Send marketing emails/newsletters (where you opt in)
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Non-essential cookies (where required)
D. Legal obligation
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Keep records for tax/accounting and comply with legal requirements
5) Marketing Preferences
If you opt in to marketing, we may send updates about products, offers, or announcements.
You can unsubscribe at any time using the link in our emails or by contacting us.
6) Cookies and Similar Technologies
We use cookies to:
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Make the site work (e.g., basket/checkout functionality)
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Remember preferences
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Measure traffic and improve user experience
Cookie types we may use
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Strictly necessary cookies: required for website operation
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Analytics cookies: help us understand site usage (e.g., Google Analytics or similar)
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Functional cookies: remember choices and preferences
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Marketing cookies: support advertising/retargeting (only where used and permitted)
You can control cookies via your browser settings and (where implemented) our cookie banner/preferences tool.
7) Who We Share Your Data With
We may share your data with trusted third parties only as needed to operate our store, such as:
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Payment processors (to take payment securely)
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Delivery and logistics partners (to ship your order)
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E-commerce and hosting providers (website hosting, order management)
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Email/SMS providers (order notifications and, if opted in, marketing)
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Analytics and security providers (site performance, fraud prevention)
We require our service providers to protect your data and use it only for the agreed services.
8) International Transfers
Some service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as UK adequacy regulations or approved contractual protections).
9) How Long We Keep Your Data
We retain personal data only for as long as necessary, including:
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Order and transaction records: typically retained for tax/accounting requirements (commonly up to 6 years in the UK)
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Account data: retained until you close your account (subject to required record-keeping)
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Support messages: retained as needed for customer service and dispute handling
10) Your Rights Under UK GDPR
You have rights including:
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Access to your personal data
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Correction of inaccurate data
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Deletion of data (in certain circumstances)
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Restriction or objection to processing (in certain circumstances)
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Data portability (where applicable)
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Withdrawal of consent (where processing is based on consent)
To exercise your rights, contact us at the email listed above.
Complaints: You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.
11) Security
We use appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and you use the site at your own risk.
12) Children’s Privacy
Our website is not intended for children under 13. If you believe a child has provided us personal data, contact us so we can delete it.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.